Answers to common questions about RareAgave orders, shipping, and limited releases.
Shopping with RareAgave
What does RareAgave carry?
We offer a curated selection of tequila, mezcal, raicilla, bacanora, sotol, and other agave spirits, with an emphasis on thoughtful production and distinctive bottles.
Do I need to be 21 to place an order?
Yes. You and the person receiving an alcohol shipment must be at least 21 years old. A valid government-issued photo ID is required at delivery.
Why are some bottles limited?
Some releases are produced or supplied in very small quantities. Purchase limits, discount restrictions, and rewards eligibility will be shown on the product page when applicable.
What is a pre-order or special-order item?
These products require additional time before fulfillment. The estimated timeframe will be shown on the product page. If ordered with other items, the full order will be held until everything is ready.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 3–15 business days, depending on the products ordered. Orders placed on weekends or holidays begin processing the next business day.
When are orders shipped?
Orders are shipped once per week and are shipped in full. If one item requires additional processing time, the complete order will be held until all items are ready.
How are shipping rates calculated?
Rates are calculated at checkout based on package weight, destination, and current carrier rates. We ship using GLS, FedEx, and UPS. View Shipping & Pickup information.
Is an adult signature required?
Yes. Every alcohol shipment requires a signature from someone 21 or older. Carriers will not leave alcohol shipments unattended.
Where can RareAgave ship?
Shipping availability depends on state and local regulations. If we cannot ship to your destination, the option will be unavailable or your order may need to be cancelled.
When will I receive tracking information?
Tracking is emailed after your order has been packed and transferred for shipment. Carrier scans may take additional time to appear.
What if my shipment is damaged?
Contact us within 48 hours of delivery. Keep the bottle, shipping box, and all packaging, and provide clear photos of the damage and packaging so we can review the claim.
What if tracking stops updating?
A minimum of 10 business days from the carrier’s last tracking update is required before a lost-package claim can be initiated.
Can weather affect my shipment?
Yes. Extreme heat or cold may damage certain products. Customers who choose shipping during extreme weather accept the associated risk, and temperature-related damage is not covered by carrier insurance.
Changes, Cancellations & Returns
Can I cancel my order?
Orders may be cancelled before processing or fulfillment, subject to a 10% cancellation fee. Once an order has been processed or fulfilled, it cannot be cancelled.
Can I return or exchange a bottle?
All sales are final. We do not offer returns, refunds, or exchanges except when required by law or when an approved shipping-damage claim applies.
Can I change my shipping address?
Contact us immediately. Once an order has shipped, rerouting may not be possible, and any carrier address-correction or rerouting fees are the customer’s responsibility.
What happens if my shipment is returned?
Returned shipments are subject to return shipping and carrier fees plus a 20% restocking fee. Original shipping charges are non-refundable, and reshipping requires an additional payment.
Contact
Still need help? Use our Contact Us page.
Customer service hours are 9 AM–5 PM Pacific Time. We usually respond within 24 hours.
For complete terms, review our Shipping & Order Policies and Refund Policy.