Order Processing

Orders are typically processed within 3–15 business days, as noted in the product description where applicable. Orders placed on weekends or holidays will be processed beginning the next business day.

Orders are shipped once per week and in full. If an item requires additional processing time, the entire order will be held until all items are ready.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on weight, destination, and current carrier rates. We ship using GLS, FedEx, and UPS.

For current rates and free-shipping information, view our Shipping & Pickup page.

Delivery Estimates

Delivery times vary by location. West Coast deliveries typically take approximately 1–3 business days after shipment.

All delivery timeframes are estimates and are not guaranteed.

Adult Signature Requirement

All alcohol shipments require an adult signature from someone 21 or older upon delivery. A valid government-issued photo ID must be presented.

Shipping Restrictions

Due to state and local regulations, we cannot ship alcohol to certain locations. Customers are responsible for ensuring that alcohol shipments are permitted at their destination.

Carrier Responsibility

Once an order has been transferred to the shipping carrier, the carrier assumes responsibility for its transit, handling, and delivery.

Damaged or Lost Packages

If your order arrives damaged, contact us within 48 hours of delivery. To submit a claim, we require:

• A description of the damage

• Photos of the affected product

• Photos of the shipping box

• Photos of all interior packaging

Claims submitted without the required documentation may be denied. Damaged items must be retained and returned as instructed to qualify for a refund or replacement.

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. RareAgave is not responsible for packages that are lost or stolen after delivery.

If a package appears to be lost in transit, at least 10 business days must pass following the carrier’s last tracking update before a claim can be initiated.

Incorrect Addresses & Returned Shipments

Customers are responsible for providing complete and accurate shipping information. Orders returned because of an incorrect, incomplete, or undeliverable address will be subject to:

• Return shipping and carrier fees

• A 20% restocking fee

Requests to reship an order will incur additional shipping charges. Original shipping charges are non-refundable.

Address changes must be requested immediately. If an order has already shipped, the customer is responsible for any rerouting or address-correction fees charged by the carrier.

Weather & Temperature Disclaimer

Exposure to extreme heat or cold during transit may damage certain products.

By choosing to have an order shipped during extreme weather, the customer accepts all associated risks. RareAgave and its shipping carriers are not responsible for temperature-related damage, and such damage is not covered by carrier insurance.

Limited and Rare Bottle Shipping

Due to the limited nature of certain products, orders may be subject to additional identity, address, or purchase-limit verification before shipment.

Contact

For shipping-related questions, please use our Contact Us page. Customer service hours are 9 AM–5 PM Pacific Time, and we usually respond within 24 hours.

For additional cancellation, pickup, return, and fulfillment terms, view our Shipping & Order Policies.