Shipping rates

Shipping rates vary by destination and order size. Your applicable rate and available shipping options will be shown at checkout.

The applicable rate tier depends on the shipping destination and is confirmed at checkout. Standard shipping boxes hold up to six bottles depending on bottle size. Larger orders may require multiple boxes. In rare cases, a destination or product may require a shipping adjustment. We will contact you before making any additional charge.

Shipping

An adult age 21 or older must be present to sign for every alcohol delivery and provide valid identification.

Orders are generally shipped once per week. Tracking information is updated after the carrier receives and scans the package.

Processing times vary. Some items may require 5–15 business days to process, as noted on the product page. Orders ship in full, so the entire order will be held until every item is ready.

Delivery dates are estimates and are not guaranteed. If you need an order by a specific date, contact us before ordering. Expedited services may be available for an additional fee.

We may ship with GLS, FedEx, UPS, or another qualified carrier. Once an order is transferred to the carrier, delivery timing and handling are subject to the carrier’s services and policies.

In-store pickup

If in-store pickup is offered at checkout, an order is ready only after a “Ready for Pickup” notification has been issued.

Orders must be picked up within 30 days of notification. After 30 days, a $10-per-week storage fee may apply, up to $40 per order.

Orders not picked up within 60 days may be cancelled without notice and converted to store credit, less applicable storage fees of up to $40.

Customers are responsible for monitoring order status and pickup deadlines. Extended hold requests must be made in advance and are granted at our discretion.

Cancellations

Orders may be cancelled before processing or fulfillment, subject to a 10% cancellation fee. This includes pre-orders and customer-initiated errors.

Once an order has been processed or fulfilled, it is no longer eligible for cancellation.

If an order has shipped, the customer is responsible for all return-related costs, including return shipping, insurance, and associated fees.

Gift cards are non-cancellable and non-refundable. RareAgave reserves the right to cancel any order at its discretion.

Final sales & returns

All sales are final. We do not offer refunds, returns, or exchanges except where expressly stated in this policy.

Prices may change at any time. We do not offer refunds, credits, or price adjustments for prior purchases. Promotions and discounts cannot be applied retroactively.

If a shipment is returned after failed delivery attempts, the order may be subject to a 20% restocking fee, plus return shipping, freight, and associated fees. Original shipping charges are non-refundable. Reshipping will incur additional charges.

Address changes must be requested immediately. If an order has shipped, rerouting or address-correction fees are the customer’s responsibility.

If shipping is selected and the customer later requests pickup, the shipping fee may be refunded less a 10% processing fee.

Product availability & accuracy

We make every effort to keep product listings accurate. Batch, vintage or year, bottle design, packaging, images, titles, and descriptions may vary and are not guaranteed.

Inventory is updated regularly but may not always reflect real-time availability. If an item is unavailable after purchase, we will contact you and refund the affected item.

If you need a specific variation, contact us before ordering. RareAgave may cancel an order before delivery at its discretion.

Limited items

Certain products may have purchase limits, such as one bottle per customer or account. These limits apply even if checkout allows a higher quantity.

Orders exceeding a stated limit may be cancelled and may be subject to a 10% fee. Accounts that repeatedly violate purchase limits may be restricted or suspended.

Pre-orders

Pre-orders are for products that are not currently in stock but are expected to arrive.

Estimated arrival dates are not guaranteed and may change due to delays outside our control. Orders will be fulfilled when the product becomes available.

Pre-orders are subject to the standard cancellation and final-sale policies. Supplier delays or limitations may result in an order being adjusted or cancelled.

Damage in transit or loss

If an order arrives damaged, contact us within 48 hours of delivery. A claim requires:

• A description of the damage
• Photos of the damaged product
• Photos of the shipping box and all packaging materials

Claims without complete documentation may be denied. Damaged items must be returned if requested.

Once a package is marked delivered by the carrier, responsibility for theft or loss after delivery transfers to the customer.

If a package is lost in transit, at least 10 business days must pass from the last carrier update before a claim can be initiated.

Extreme weather

Extreme heat or cold may damage wine and other temperature-sensitive products. When severe weather is expected, consider expedited shipping or request a delayed shipment.

RareAgave and its carriers are not responsible for damage caused by temperature fluctuations in transit. Weather-related damage is not covered by carrier insurance and is not eligible for refund or replacement.

All policies are subject to change without notice.

Full legal terms

You must be 21 years of age or older to use this site. Review these sales, shipping, cancellation, and return policies before placing an order. Continued use of the site represents acceptance of these policies.

RareAgave.com (the “Website” or “Site”) is an online store owned and operated by River N Field, LLC (referred to as “RareAgave,” “we,” “our,” or “us”). We may revise these terms at any time.

By accessing the Site or completing a transaction, you agree to be bound by this Shipping and Order Policy, our Terms of Service, Privacy Policy, Return Policy, and other policies we may adopt. If you do not agree, do not use the Site or place an order.

Our fulfillment location is in Northern California. Customers outside California are responsible for determining whether their state and local laws permit alcohol products to be shipped to their location.

• We do not ship outside the United States.
• We do not arrange delivery to P.O. boxes.
• Orders are void where prohibited by law.

Certain jurisdictions restrict direct alcohol shipments. Contact the appropriate state or local alcoholic beverage control agency if you are uncertain. RareAgave does not provide legal advice or make representations about a customer’s right to receive alcohol in any jurisdiction.

Age verification and adult signature

You and the intended recipient must be at least 21 years old. The recipient must present valid government-issued identification and sign for the shipment. After unsuccessful delivery attempts, the carrier may return the package.

Title to goods

Alcohol shipping laws vary by jurisdiction. You become the legal owner of purchased goods after payment authorization and clearance of any holds. Title to alcoholic beverages passes to you in California when the goods are picked up by the common carrier.

Shipping laws and appointment of carrier

You are responsible for compliance with the laws governing receipt and possession of alcoholic beverages at the destination. By purchasing, you ask us to appoint a common carrier and arrange transportation on your behalf.

We do not warrant that shipment to any destination is lawful. Any destinations shown at checkout reflect locations where a carrier has indicated a willingness to deliver and do not replace the customer’s legal responsibilities.

Purchaser indemnification

To the extent permitted by law, the purchaser agrees to indemnify and hold harmless RareAgave, River N Field, LLC, and their affiliates, owners, employees, contractors, service providers, and suppliers from claims arising from arranging or facilitating shipment on the purchaser’s behalf.

Changes in shipping laws

If a destination law changes after an order is placed but before shipment and makes importation illegal, cancellation may be requested with satisfactory proof of the change. After transfer to a carrier, we cannot accept transfer of title back from the purchaser.

Shipping charges, timing, and delivery

• Charges vary by order size, destination, product, packaging, and delivery method.
• Goods ship from California.
• Processing times vary, and product-specific delays may be shown on the product page.
• Holiday periods may require additional processing time.
• Every alcohol shipment requires an adult 21+ signature.
• Missing or incorrect items must be reported within three business days of delivery.

Address changes

Request address changes promptly. We will make a good-faith effort to accommodate them, but changes are not guaranteed. Related fees are the purchaser’s responsibility.

No optional insurance

RareAgave does not currently offer optional shipment insurance.

Failed deliveries

Packages returned after failed delivery or because an eligible adult was unavailable may be subject to a 20% restocking fee. Original shipping charges are non-refundable. Actual shipping and handling costs may be deducted when discounted shipping was provided.

No refund may be issued for returned merchandise that is not received in new, undamaged, resalable condition with intact labeling and retail packaging.

Limitation of liability

To the extent permitted by law, RareAgave will not be liable for incidental, consequential, indirect, special, or punitive damages arising from use of the Site or a transaction. A customer’s sole remedy is to discontinue use of the Site, and any damages will be limited to the value of the applicable order.

Disclaimer of warranties

Information on the Site and in our policies is provided “as is” without warranties, express or implied, to the extent permitted by law. Inadvertent factual or typographical errors may occur.

Assumption of risk

The decision to purchase and request carrier appointment is made at the purchaser’s own risk. Information on the Site is not legal, tax, or professional advice.

Force majeure

We are not responsible for delays or interruptions caused by events beyond our reasonable control, including acts of government, labor disputes, natural disasters, public health events, fires, wars, or carrier disruptions.

Severability and interpretation

If any provision is found invalid or unenforceable, the remaining provisions remain effective. Headings are provided for convenience and do not affect interpretation.

Governing law

Transactions and these policies are governed by the laws of California and the United States, without regard to conflict-of-law rules.

Contact

Questions about these policies may be submitted through our Contact Us page. Customer service hours are 9 AM–5 PM Pacific Time, and we usually respond within 24 hours.